Last updated: 18 June 2026
Introduction
Gearbox Klinique (“we”, “us”, “our”) is committed to protecting the privacy and security of the personal information of every visitor to our website at gearboxklinique.co.za (“the Website”). This policy explains what information we collect, why we collect it, how we use and safeguard it, and the rights you have in relation to it. We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the laws of the Republic of South Africa.
Information We Collect
We may collect and process the following information:
- Information you give us. When you submit an enquiry through our contact form or contact us by phone, email or WhatsApp, we collect your name, telephone number, email address and any details you provide about your vehicle or request.
- Information collected automatically. When you browse the Website we may collect technical information such as your device type, browser, approximate location, pages visited and how you interact with the site, gathered through cookies and analytics tools.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide quotes for our services;
- Arrange, carry out and follow up on repairs and servicing;
- Communicate with you about your vehicle, bookings and warranty claims;
- Improve the Website, our services and your browsing experience;
- Comply with our legal and regulatory obligations.
Cookies and Analytics
The Website uses cookies and similar technologies, including Google Analytics, to understand how visitors use the site so that we can improve it. These tools may set cookies on your device and collect anonymised usage data. You can disable or delete cookies through your browser settings, although some parts of the Website may not function as intended if you do so.
Sharing of Information
We do not sell or rent your personal information. We may share it only where necessary with trusted third parties who help us operate, including warranty underwriters and insurers relevant to your claim, our website hosting provider, and analytics providers. We may also disclose information where required to do so by law. Any third party with whom we share information is required to keep it secure and to use it only for the purpose for which it was provided.
Security
We take reasonable technical and organisational measures to protect the information we hold against loss, unauthorised access and disclosure. However, no method of transmission over the Internet is completely secure. Without the use of encryption, the Internet is not a secure medium and privacy cannot be guaranteed. Any information you transmit to us electronically is therefore done at your own risk.
Retention
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required to comply with our legal, accounting or reporting obligations.
Your Rights
Under POPIA you have the right to request access to the personal information we hold about you, to request that it be corrected or deleted, and to object to its processing. To exercise any of these rights, please contact us using the details below.
Changes to This Policy
We may update this policy from time to time. Any changes will be published on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
For any questions about this policy or to exercise your rights, please contact our Information Officer at supergear@mweb.co.za or on 010 597 6662. Our workshop is located at 158 Leeuwpoort Street, Boksburg, 1459.